Refund Policy

Last Updated: January 2025

1. Introduction

At RGB Room Lighting, we are committed to your satisfaction with our products. This Refund Policy outlines the terms and conditions for returns, refunds, exchanges, and warranty claims for products purchased from our website https://sanukinvest.com.

This policy should be read in conjunction with our Terms & Conditions. By purchasing from us, you agree to this Refund Policy.

2. Company Information

3. Your Statutory Rights

4. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on most products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund.

4.1 Eligibility Conditions

To be eligible for our 30-day money-back guarantee, the following conditions must be met:

• The product must be returned within 30 calendar days of receipt
• The product must be unused and in its original condition
• All original packaging, accessories, manuals, and documentation must be included
• The product must be in a resalable condition
• Proof of purchase (order number or receipt) must be provided
• The product must not show signs of installation, use, or damage

4.2 Non-Returnable Items

The following items cannot be returned unless defective:

• Products that have been installed or used
• Custom-made or personalized RGB lighting products
• Electrical products with broken seals or opened packaging (for safety reasons)
• Products damaged due to misuse, accident, or negligence
• Products purchased during final sale or clearance events (marked as "Final Sale")
• Gift cards or promotional vouchers

5. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email info@sanukinvest.com or call +44 9409 841795 within 30 days of receipt
2. Provide Information: Include your order number, product details, and reason for return
3. Receive Authorization: We will provide a Return Merchandise Authorization (RMA) number and return instructions
4. Package the Item: Securely pack the product with all original contents
5. Ship the Return: Send the package to the address provided in your RMA email
6. Track Your Return: Use a trackable shipping method and retain the tracking number

6. Return Shipping Costs

6.1 Standard Returns (Change of Mind)

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• We are not responsible for items lost or damaged in return transit
• Return shipping costs are non-refundable

6.2 Defective or Incorrect Items

• We will cover return shipping costs for defective or incorrect items
• We will provide a prepaid return label or reimburse reasonable shipping costs
• Contact us immediately upon discovering the issue

7. Refund Processing

7.1 Inspection and Approval

Once we receive your returned item:

• We will inspect the product within 3-5 business days
• We will verify it meets our return conditions
• You will receive an email notification of approval or rejection
• Approved refunds will be processed to your original payment method

7.2 Refund Timeline

7.3 Refund Method

• Refunds are issued to the original payment method
• Credit/debit card refunds: 3-10 business days
• PayPal refunds: 1-3 business days
• Bank transfers: 5-10 business days

7.4 Partial Refunds

Partial refunds may be issued if:

• The product shows obvious signs of use
• Original packaging or accessories are missing
• The product is returned after the 30-day period but within warranty period
• The product is damaged but not defective

The deduction amount will depend on the extent of the issue and will be communicated before processing.

8. Exchanges

We gladly accept exchanges for different colors, sizes, or models within 30 days of receipt.

8.1 Exchange Process

1. Contact us to initiate an exchange request
2. Return the original product following our return process
3. Once received and inspected, we will ship the replacement item
4. If the replacement item is higher in price, you'll pay the difference
5. If lower in price, we will refund the difference

8.2 Exchange Shipping

• You are responsible for return shipping of the original item
• We will cover standard shipping for the replacement item (UK only)
• Express shipping for exchanges incurs additional charges

9. Defective Products and Warranty Claims

9.1 Manufacturer Warranty

All RGB lighting products include a 2-year manufacturer warranty covering:

• Manufacturing defects
• Material faults
• Workmanship issues
• Electrical failures under normal use

9.2 Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Damage from misuse, abuse, or negligence
• Improper installation or use contrary to instructions
• Exposure to extreme conditions (moisture, heat, physical impact)
• Unauthorized modifications or repairs
• Cosmetic damage that doesn't affect functionality
• LED dimming or color shift within industry-standard tolerances (<10%)

9.3 Warranty Claim Process

1. Contact us at info@sanukinvest.com with your order number and description of the issue
2. Provide photos or videos demonstrating the defect
3. Include proof of purchase (receipt or order confirmation)
4. We will assess the claim and provide a resolution within 3-5 business days
5. Resolutions may include: repair, replacement, or refund

9.4 Warranty Resolution Options

9.5 Warranty Shipping Costs

• We cover all shipping costs for warranty replacements within the first year
• After the first year, you may be responsible for return shipping
• We will provide a prepaid label for defective items within the first year

10. Damaged or Incorrect Items Upon Delivery

10.1 Inspection on Delivery

Please inspect your package immediately upon delivery:

• Check for visible damage to the outer packaging
• Open and inspect the contents within 48 hours
• Verify you received the correct items

10.2 Reporting Damage or Errors

If you receive damaged or incorrect items:

1. Contact us within 48 hours of delivery
2. Provide your order number and photos of the damage or incorrect item
3. Do not discard packaging or contents
4. We will arrange a free replacement or full refund
5. A prepaid return label will be provided if necessary

11. Lost or Stolen Packages

• We are not responsible for packages lost or stolen after confirmed delivery
• If tracking shows "delivered" but you haven't received the package, contact the carrier first
• Check with neighbors, building management, or alternative delivery locations
• We may assist in filing a claim with the shipping carrier
• Consider purchasing shipping insurance for high-value orders

12. Refused or Undeliverable Packages

• If you refuse delivery or the package is undeliverable due to incorrect address, you are responsible for return shipping costs
• A restocking fee of 15% may apply
• Original shipping costs are non-refundable
• Ensure your delivery address is complete and accurate when ordering

13. Cancellations

13.1 Before Dispatch

• You may cancel your order free of charge before it is dispatched
• Contact us immediately at info@sanukinvest.com or +44 9409 841795
• Full refund will be processed within 5-7 business days

13.2 After Dispatch

• Once an order is dispatched, standard return procedures apply
• You may refuse delivery, but return shipping costs and potential restocking fees apply

14. International Returns

For customers outside the United Kingdom:

• Return shipping costs are your responsibility
• You are responsible for any customs duties, taxes, or import fees on returned items
• Returns must be sent back within 30 days of receipt
• International returns may take longer to process (up to 14 business days)
• We recommend using a trackable international shipping service
• Original international shipping costs are non-refundable

15. Restocking Fees

In most cases, we do not charge restocking fees. However, a restocking fee of up to 15% may apply if:

• The product is opened and used but returned for a non-defect reason
• Original packaging is damaged or missing
• The product is returned without prior authorization
• The product is a special order or custom item

16. Promotional Items and Discounts

• If you return a product purchased as part of a promotional bundle, the refund will reflect the actual amount paid
• Free gift items included with purchases must be returned with the main product
• Discount codes and promotional offers are non-transferable and cannot be refunded as cash

17. Gift Returns

If you received a product as a gift:

• Returns are accepted within 30 days
• A gift receipt or order number is required
• Refunds will be issued as store credit or to the original purchaser
• Exchanges are available for different colors or models

18. Store Credit

In certain situations, we may offer store credit instead of a refund:

• Returns made after 30 days but within warranty period
• Partial returns from promotional bundles
• Customer-requested store credit in lieu of refund

Store credit:

• Does not expire
• Can be used on any future purchase
• Is non-transferable
• Cannot be redeemed for cash

19. Refund Delays and Issues

If you haven't received your refund within the stated timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or card issuer (processing times vary)
3. Contact us at info@sanukinvest.com with your order number
4. We will investigate and provide transaction proof if needed

20. Fraudulent Returns

We take return fraud seriously. The following actions may result in refusal of returns and potential legal action:

• Returning used products as unused
• Returning different products than originally purchased
• Filing false damage claims
• Excessive return activity indicating abuse of policy
• Returning products after extended use ("wardrobing")

We reserve the right to refuse returns or ban customers who engage in fraudulent return activity.

21. Policy Updates

We may update this Refund Policy periodically. Changes will be effective immediately upon posting to our website. Significant changes will be communicated via email to registered customers. The "Last Updated" date at the top of this policy indicates the most recent revision.

22. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

23. Alternative Dispute Resolution

If you are unhappy with how we have handled your return or refund, you may contact:

• UK Citizens Advice Consumer Service: 0808 223 1133
• Online Dispute Resolution (EU): ec.europa.eu/consumers/odr

This Refund Policy is effective as of January 2025 and applies to all purchases made through RGB Room Lighting.